Telehealth (telephone or video consultation) GP service for all over Australia

Anytime, anywhere and affordable

✔️ Only $ 44

✔️ Healthcare at your fingertips

✔️ Comprehensive, Yet concise consultations

Our billing policy

• Online Superclinic is a fully private billing practice*. Full payment is required at the time of booking.
• *NO MEDICARE REBATE IS APPLICABLE, NOT CLAIMABLE THROUGH PRIVATE HEALTH INSURANCE.

Our cancellation policy

• As telehealth consultations require a lot of coordination on our end, if you wish to cancel, please inform us immediately. Cancelling consultations less than one hour prior to the scheduled time, or not attending will result in a forfeit of the full fee.

Our appointment time policy

• All appointment times are shown in Melbourne time.

Our recording/ technical policy

• Our practice does not record telehealth consultations and we do not give patients permission to make their own recordings of a telehealth consultation. Telehealth consultations rely on technology and there may be technical problems outside of our control in completing an adequate consultation.

Our privacy policy

• The same privacy and confidentiality requirements that apply to face-to-face consultations apply to telehealth consultations.

Our drug prescription policy

• Schedule 8 and Schedule 4 Appendix D medications cannot be prescribed via telehealth consultations. Please do not proceed to book, If you are seeking such medication as your consultation fee will not be refunded.

Other practice policy

• If you need emergency medical attention in Australia you can dial 000. Online Superclinic is not an emergency medical service provider.
• The following cannot be provided by our service: 'Fit for Work' Certificates, Centrelink Certificates, University Forms, Work Cover , ANY Clearance Certificates, ANY exemption certificates, Mental Health Treatment Plans, GP Management Plans etc.
• We do not provide Radiology (X-Ray, Ultrasound, CT and MRI) or Pathology request slips.
• Due to medico-legal reasons we are unable to offer our services to patients outside Australia.